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Delivery

Due to Covid-19 certain hospitals are not accepting deliveries. Please inform yourself before ordering.

By making a purchase with us online or by telephone you agree to the following policies.

To read our Terms and Conditions please click here

 

 

For Deliveries to our Local Zone*

 

Montreal Island, Laval, Longueuil (including Greenfield Park, Saint-Lambert, and Saint-Hubert) Brossard, and Boucherville.

Delivery will be free for all available dates on the date selector for these areas at check-out. There is an extra charge for same day delivery requests (contact us for availability before placing order). Items will be hand delivered (no box).

If the date you want is not available please contact us. Please do not place your order and choose a date and then contact us to change it. Any cancellation that results from such action will be subject to an administration fee. Thank you.

 

 

For Deliveries Outside our Local Zone

 

These will be shipped out by Accelerated Parcel by Canada Post

Please be advised that these are approximate times. Montpetit Creations make no promise that your package will be delivered by any date that Canada Post may guarantee. In fact your package may be delivered before that date or after that date, and we assume no responsibility for any delays.

We cannot be held responsible for delays for situations out of our control such as but not limited to the holiday season, weather conditions, labour issues etc. We reserve the right to change these conditions without notice. Business days are all office working days that are not a holiday (federal or provincial) from Monday to Friday, from Montreal to the location the item is sent and in between (examples: Saturday and Sunday, Canada Day, Family Day, or days we are closed etc. are not business days).

 

Please note that fruit baskets are hand delivered and can only be delivered to the Montreal Island (includes the West Island), Laval, Brossard, Longueuil, Saint-Lambert, Greenfield Park, Saint-Bruno-de-Montarville, Boucherville, La Prairie, Chambly, and Saint-Constant.

 

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Local Zone: Montreal Island (includes the West Island), Laval, Longueuil, Saint-Lambert, Greenfield Park, Saint-Hubert, Brossard, and Boucherville

 

Delivery is FREE

Items are delivered as of the next day (if your order is placed before 5 pm EST from Monday to Friday) or on a future date (pick delivery date calender will appear at check-out once the full address of the recipient is entered). Please be advised that during certain peak times of the year because of high demand next day delivery may not be available.

Delivery to these areas are hand delivered.

Local delivery time is between 8 am and 5 pm, although the vast majority of deliveries are made in the morning or early afternoon under normal road conditions. Please be advised we cannot know beforehand at what exact time your item will be delivered.  We also do not accept requests for deliveriers to be made a specific time ( i.e. "I want the delivery at 3:30pm" or "I want delivery after 2pm". Deliveries to businesses will be made within their hours of operation. For more information please contact us.

We reserve the right to leave the items at the recipients door if no one is home, including between the front open entrance and locked access to an apartment or condo building, if you wish to have other delivery options please contact us before the day of delivery. Please note that during the summer months we will contact the recipient in order to have someone home to receive the basket.

There will be an extra $16 plus applicable taxes for any request for a second delivery attempt and for every attempt afterward even if the first delivery attempt was free.

Please provide us with the correct name and delivery address of the recipient as well as a contact number where they can be reached.

 

 

Week-end Delivery (available for: Montreal Island, Brossard, Longueuil, Saint-Lambert, Greenfield Park, Boucherville, and Laval)

 

Delivery is FREE on Saturday if your order is placed before 5 pm on Friday, and FREE on Sunday if your order is placed before 2 pm on Saturday EST.

For a Saturday delivery for orders placed on Friday after 5 pm EST, and a Sunday delivery for orders placed after Saturday 2 pm EST a same day delivery charge will be applicable.

Please be advised that during certain peak times of the year because of high demand next day delivery/Week-end may not be available.

 

 

Morning Delivery Attempt

 

85% of our deliveries are made in the morning. If you would like for the price of Same Day Delivery we can bump your delivery to the top of the list. Please note that by paying for this service you are paying for us to show up in the morning.

If no one is there to receive it and it is left in a safe area or we have to bring it back because there is no safe place you will not be refunded the service charge.

If for reasons beyond our control we are unable to show up in the morning, then you will be credited the service charge. No refund or credit will be given for the actual order.

Cannot be applied to a same day delivery.

 

 

Same Day Delivery

 

Please call us before ordering for availability. 

For the Montreal Island, Longueuil, Saint-Lambert, Greenfield Park, Brossard, and Boucherville $9.95

Laval $14.95

Most same day deliveries are made between 12pm  - 5:30pm

 

 

The Rest of Quebec (shipping is free up to the 48th parallel)

 

Shipping is Free (by Canad Post Expedited Parcel)

Approximate time of delivery under normal conditions 1 - 4 business days.

For deliveries above the 48th parallel extra charges will apply, please contact us before ordering.

 

 

Ontario (up to the 48th parallel)

 

Shipping is $9.95 (by Canada Post Accelerated Parcel)

Time approximate Toronto 1 - 2 business days. The rest of Ontario 2 - 7 business days by Expedited Parcel (excluding nordic regions). For Express Service please call us. For shipments above the 48th parallel extra charges will apply, please contact us before ordering.

 

 

New Brunswick

 

Shipping is $19.95 (by Canad Post Expedited Parcel)

Time approximate 2 - 7 business days.

 

All Other Provinces (excluding the northern provincial regions and the 3 Canadian Territories) 

 

Shipping is $27.95 (by Canad Post Expedited Parcel)

Available up to the 53rd parallel

Approximate delivery time is 2 -7 business days

 

 

Delay Delivery

 

You may choose a later date to have your item delivered if it is within our local area. All delivery locations that have a H (Montreal Island and Laval) at the beginning of its postal code, and deliveries to Longueuil, Brossard, Saint-Lambert, Greenfield Park, and Boucherville a pick delivery date calender will be available once the delivery postal code is entered.

 

 

Delivery Restrictions

 

Unfortunately we do not deliver to certain remote regions, including the Canadian Territories, Labrador, and the northern and/or remote provincial regions. If you are not sure please call or write us before ordering.

We reserve the right to charge extra for delivery if we deem the destination to be too remote or difficult to reach, even if it was implied that delivery would be free.

We only deliver to Canadian addresses.

 

 

Shipped Items

 

If your items are shipped by Expedited Parcel and the recipient is not home the package will be left at the local post office for up to 10 days for pickup or it will be left at the front door of the reciepient only if it is considered prudent. After this it will be returned to us at the buyer's expense.

 

 

**Please Note: if a date is manually entered that is not available on the date selector calendar your order will be delivered the next available date on the calendar. If you request a cancellation you will be charged a non refundable administration fee as a result of this action. Refunds take 5 to 10 business days to be posted to your credit card. Also by doing this you are purposely contravening our policies and may be blocked from making any future purchases with us, or if this is not possible have your purchase(s) cancelled without notice. 

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