Terms of Use

Terms of Use

By using our website or making any purchase with us by any means you are automatically agreeing to our terms and conditions. We ask that you please take the time to read them. Please note that by checking the box "I accept and have read the terms of use and our delivery policy" at check-out, you are entering into a legal contract with Monpetit Créations Gift Baskets Inc.

We will not be held responsible for any confusion or omission in reading our conditions. It is your responsibility to communicate any questions or concerns to us before agreeing to our terms by phone at 514-295-4059 or by email at info@montpetitcreations.com.

Please note that any argument of ignorance to these Terms of Use will not be tolerated since all buyers agree that by placing an order with us have read and accept the conditions found within this page.

SECTIONS

Orders

*Product Substitution*

We work hard in order to make sure that our clients receive their Gift baskets as ordered but sometimes due to the fact that some products become unavailable we must make substitutions and reserve the right to do so. A product substitution is a product that is not included on the item page description (basket, tower, etc).

Any substitution made will be done with a product of equal or greater quality and value. It is the buyers' responsibility to communicate any concerns regarding this possibility of a product or products substitution to us before placing an order. We will not be held responsible with any dissatisfaction concerning a product that has substituted another.

Please note that pictures of baskets, towers, and flowers serve as merely a guideline to product placement and product availability found within. It is by no means a promise to include the exact products found within as shown on the picture. If we do have the exact product it will be the first choice of inclusion. If it is not then we reserve the right to substituite this product with a comparable (may be differnet flavor or differnet manufacturer). There is no limit to quantity and all products found within item are subject to this policy. If we are unable to find a product with a sutable substitute of higher or equal value and quality found within the item. Then the item (basket, tower, flowers) will be put out of stock.

Please note that Item refers to a basket, tower or bouquet of flowers or roses. A product refers to the individual things that make up the item (basket, towers or flowers or roses bouquet).

All information provided on checkout is done so through secure checkout. We do not store any of your credit card information in our systems.

We reserve the right to cancel any order that we may suspect for any reason to be fraudulent. Please be advised that we shall not be held responsible for any delay from the time we cancel and refund your order to the time you receive the actual refund in your account.

We will not be responsible for any theft or loss of merchandise after it has been delivered, including being left outside a residence after we have scheduled or exhausted attempts to contact the buyer and/or recipient.

Please note that by making a purchase with us online or by phone you accept the fact that the items purchased may not look exactly as shown on our website when received.

A - Slander, Defamation, and False Statements

By using our website, making any purchases through this website, by telephone, or any other means, or if you are the recipient of any of our products you agree not to make any false statements at any time (including exaggerations) or disparaging (ie slander or defamation) remarks about Paniers Cadeaux Montpetit Créations a.k.a. Montpetit Creations Gift Baskets in any way shape or form on any social media or public forum. If you do including if you use an alias or have someone make such comments for you will be in violation of this service agreement whether you took the time to read these terms and conditions or not and may face legal action by us in order to obtain financial compensation for any past, present, and future lost revenue once we become aware of such actions.

B - Satisfaction Guarantee

We offer a 100% money back satisfaction guarantee within 3 days after delivery, which may include the complete replacement of any items at no charge, the totality of your purchase at no charge, or your money back. We do not accept returns on food products. Any violation of Section II paragraph A of these terms and conditions will render this guarantee null and void including after you have been compensated. It is our goal to provide you with a great client experience contact us at info@montpetitcreations.com or call us at 514-295-4059 if you experience any issues or are unsatisfied for any reason.

III

A - Shipping

Please read our shipping policy on the shipping page. By agreeing to these conditions you also agree to our shipping policies.

B - Recipient Address Policy

At Montpetit Creations Gift Baskets we strive to make your shopping experience as pleasant as possible. In order to allow us to provide you with the best possible client experience, we ask that you please make sure that all pertinent information regarding your intended gift basket recipient be correct and include all necessary information.

Please make sure you have the correct address of the person you wish to send your gift prior to making your online purchase. Please provide the correct first and last name of recipient, as well as their full address including any unit/suite or apartment number and correct postal code. Pleased be advised that someone must be home for courier delivery, thus we require a contact number of the person recieving your gift to confirm that someone will be home.

Although we hope it never comes to it any orders that have to be reshipped due to incomplete address shall be done so at the buyer’s expense, these include the full cost of having the package shipped back to us and having the package re-shipped out.

If despite our best efforts any order is deemed undeliverable to the intended recipient for any reason and is returned to us, the buyer shall be charged the full shipping costs incurred in having the package sent back to us plus a 35% restocking fee of the original price. No shipping charges shall be refunded.

Cancellation Policy

Before we ship out any order we shall contact you to confirm your order. You may at any time until your order is confirmed cancel your order for a full refund. Once your order is shipped out it can no longer be cancelled.

Please be aware that any refunds may take up to 10 business days by our bank to be credited back to you. This is a bank policy for which we have no control over.

Consent

This site is owned and controlled by Paniers Cadeaux Montpetit Créations Inc NEQ: 1176462217, Head office: 775 Rue Montpetit, Longueuil, Québec J3Y7E9 contact: tel: 514-295-4059, info@montpetitcreations.com (administrator: Tommy DaPonte) a.k.a. Montpetit Creations Gift Baskets. You are urged to read the terms and conditions governing the use of this site. By accessing this site, making a purchase through this site or by telephone you agree to these terms and conditions, which may be modified at any time without written notice by Paniers Cadeaux Montpetit Créations Inc a.k.a. Montpetit Creations Gift Baskets Inc. Montpetit Creations Gift Baskets Inc will not be held responsible or liable for any injury or pain that may be caused by any product found within any of our gift bundles. Montpetit Creations Gift Baskets Inc does not manufacture or modify any product or guarentee any claim that a manufacturer of that product may make on its packaging.

You are invited to read the terms and conditions governing the use of this site. By accessing this site, making a purchase via this site or by telephone, you accept these general conditions, which may be modified at any time without written notice by Paniers Cadeaux Montpetit Créations aka Montpetit Créations Gift Baskets. All content, including without limitation all text, designs, icons, photographs, code and software used or incorporated in this website, and the organization and presentation of the content are registered trademarks, protected by copyright or any other intellectual property right of Montpetit Créations Gift Baskets. aka Montpetit Créations Gift Baskets. This website may contain links to other sites. Montpetit Créations Gift Baskets aka Montpetit Creations Gift Baskets assumes no responsibility for any website which you may access through this site. Montpetit Créations Gift Baskets aka Montpetit Créations Gift Baskets has no control over the content of these sites and the presence of such links does not in any way constitute its membership of other Internet sites.

You agree that all information published on this website is provided as is, for informational purposes only, without any warranty at any time as to its accuracy, including any implied warranties of merchantability, fitness for a particular purpose and of non-infringement. Despite reasonable efforts to ensure the accuracy and updating of the content of the site, Créations Montpetit assumes no responsibility for the accuracy or validity of the statements contained in the documents contained on this website. Montpetit Créations Gift Baskets aka Montpetit Creations Gift Baskets, its affiliates and its officers, directors, employees, agents, successors or assigns will not be liable for any damages, including, without limitation, direct, indirect, special or consequential damage that may arise from the use of this website, even if Paniers Cadeaux Montpetit Créations aka Montpetit Creations Gift Baskets or one of its affiliates has been advised of or should have been aware of the possibility of such damages. Any reliance on the material on this site is at your own risk.

These general conditions of this site are governed and interpreted according to the laws of the province of Quebec and Canada without regard to conflicts of jurisdiction. Any dispute relating to this website, the terms and conditions, or any transaction, including the sale of a product, using the website will be governed by the laws of the province of Quebec and Canada. If you have any questions or comments, please send them to info@montpetitcreations.com. This website (including its content, photos and other information included in the text) is the property of Paniers Cadeaux Montpetit Créations Inc aka Montpetit Créations Gift Baskets Inc, and is protected by Quebec, Canadian and international laws on the right to author. Any reproduction or use of this material is strictly prohibited without the consent of Paniers Cadeaux Montpetit Créations Inc alias Montpetit Creations Gift Baskets Inc.

Extended Terms of Use

SITE TERMS OF USE

The hosting provider of the site is:
WEB AGENCY in MONTREAL - CAMÉLÉON MÉDIA INC.
Phone. : +1 (450) 657-8714

By accessing and/or using this website (hereinafter “the Site”), any user tacitly and unreservedly accepts these Site Terms of Use.

1. Intellectual Property

1.1. The Site and each of its constituent elements, and in particular the texts, articles, images, illustrations, photographs, databases, software (hereinafter the Intellectual Property Elements) are protected by intellectual property law.

1.2. The total or partial reproduction of the Intellectual Property Elements is prohibited.

1.3. The user is only authorized to display the pages of the Site on his screen and is only authorized to reproduce the Site's Intellectual Property Elements temporarily for the sole purpose of consulting the Site.

1.4. The user is authorized to make short quotations from the Site, provided that the origin of the document and the title of the cited document or page are clearly specified.

2. Use of the Site

2.1. All data, information and publications accessible, represented or downloadable from the Site are not exhaustive, are provided for information purposes only and can in no way be considered as constituting a quote, an estimate or an offer of professional services.
2.2. In no event shall the company be liable for any direct or indirect damages resulting from the use by any user of data, information or publications accessible or downloadable from the Site.
2.3. The company can in no case be held responsible for the content accessible from hypertext links published on the Site or files downloadable from the Site or sites accessible from hypertext links published on the Site.
2.4. The creation and publication of a hypertext link to one of the pages of the Site is authorised, subject to the prior and express agreement of the company.

3. Collection, Use and Disclosure of Personal Information

3.1 In most cases, we collect personal information directly from you when you purchase our services, register or interact with us. Generally, we will tell you the purposes for which we collect, use and disclose your personal information at the time the information is collected. In general, the reasons given will be the following:

Offer you the Services you have requested or registered for;

Create and manage the registrations and accounts you have with us;

Respond to your requests and questions;

Provide you with information and inform you about products and services that may be of interest to you;

Provide you with relevant advertising as described in this document;

Apply and administer the Terms of Use for the Websites and Services;

Comply with our legal obligations as described by law.

3.2 Automatically Collected Information: Some information about your use of the Services will be collected automatically when you browse the Website, for example:

The Internet Protocol (IP) address used to connect your computer to the Internet. Not actual personal ip address but general address (ie city).

Computer, device and connection information, such as browser type and version, operating system, mobile platform, unique device identifier (“UDID”) and other technical identifiers;

Location information for Services capable of locating the user, in order to provide you with relevant content wherever you are in the world.

We collect and use this information to generate anonymous aggregate information that allows us to develop and optimize our web presence to better serve you.